Enterprise Resource Planning (ERP) System Implementation: Promise and Problems

Abstract

The experiences of the two businesses presented here correlate well with the success factors iden-tified in the literature related to implementation of enterprise resource planning systems. The im-portance of successful ERP system planning and deployment becomes evident when con-sideration is given to the resources companies devote to these projects and the advantages promised and often realized as a result of business process improvement through ERP. As enterprise resource planning continues to evolve, its importance seems likely to grow. This evolution will allow ERP to expand to serve smaller and smaller businesses and businesses with more specialized enterprise resource planning needs. To truly serve these institutions, ERP deployments must become more reliable through the further refinement of success factor analysis.